Get extra care from the people who know Kinde best.
All Kinde plans come with free in-product and email support, as well as access to our Slack and Discord communities. Kinde Care is a special service for businesses who want personalized, prioritized support.
Our experts are here to make sure you get the highest support levels and response times so that your team has peace of mind.
Enhanced support
Kinde Care unlocks additional support options to make sure your teams always has access to Kinde experts when they really need them — through channels that suit them.
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Priority email support
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Video call support direct with our team
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With Kinde Care for Enterprise you also get access to a dedicated Technical Account Manager and support phone number for your team
Private Slack, Discord or Teams
If you work in Slack, Discord, or Teams; you’ll get a dedicated private channel for your team to access Kinde support directly. We’ll even bring in our engineers when needed.
Migration support
Our built-in migration tools help smooth your move to Kinde — making it easy to transfer data between platforms.
Kinde Care customers can save valuable engineering time with fully supported migration. Our onboarding engineers work with your team as you move your business and customers onto Kinde.
Custom response times and service credits
Kinde Care is the best way to access priority response times and custom Service Level Agreements. Make sure the Kinde team is available when you need the support.
Kinde Care for all
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1 business hour P1 response time
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3 business hour P2 response time
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50% value of availability level credits
Standard availability levels
The average availability of certain core services of the Kinde platform for each month will be at least 99.99%. If Kinde fails to meet its availability service level during any given calendar month, you may request a service level credit as detailed below within 5 business days of the event.
| Availability level | Service level credit |
|---|---|
| 98.50% - 99.98% | 5% of the monthly subscription fee |
| 97.00% - 98.49% | 10% of the monthly subscription fee |
| < 97.00% | 20% of the monthly subscription fee |
Business hours are Monday to Friday: 8am-5pm UTC +10 and Monday to Friday: 8am-5pm UTC
Plans built around you
Kinde Care for all
Can be added to any Kinde plan
for
$750 per month
Standard support and:
- Priority email support
- Video call support
- Private Slack or Discord channel
- Migration support
- 1 business hour P1 response time
- 3 business hour P2 response time
- 50% value of Availability level credits
Business hours are Monday to Friday: 8am-5pm UTC +10 and Monday to Friday: 8am-5pm UTC