Troubleshoot user import errors

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When you import users in bulk from a file, Kinde checks to see if there are errors that will prevent a new user record from being created.

Common errors include:

  • Duplicate records (based on the ID or email)
  • Invalid email
  • Missing or invalid information

You can view the error log immediately after you import to review any errors.

How to fix errors

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The best way to fix errors is to correct them in the CSV file and then import the users again. You can do this as many times as you need to. You don’t need to delete records that have already been imported. Kinde ignores any information that exists already, unless you made any changes to it.

When importing JSON passwords, Kinde will look for a user matching the id or email address in the user details file. We will let you know if a match is not found, if the hashing algorithm is not supported, or related columns are incorrect.

If there are a lot of errors, you may need to go back to your old auth provider to get a new file.

User’s whose passwords cannot be imported will be prompted to reset their password once you switch on the connection.

If importing users with organization IDs

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If you use organizations and have imported users who belong to one or more organization, you should check they have been added correctly. If, for example, an organization ID was not found as a match in Kinde, the user will be added to the default organization and you may need to add them to others manually.

To view errors

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After the import, you have the option to view the error list. This will tell you which items are in error.

  1. In the spreadsheet, find the error and correct it if you can.
  2. Re-import the file.
  3. If you cannot correct an error, you may need to add the user manually, which will trigger a password reset the next time they sign in.

If you find any errors you cannot resolve, contact our support team.

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